Edition: Global  
One News Page
“Probably the fastest-access news portal in the world”
> >

Excellent Customer Service Requires Emotional Intelligence

CRM Buyer Wednesday, 13 September 2017
Excellent Customer Service Requires Emotional IntelligenceStaff engagement is a key component in a telco's ability to positively impact customers, according to InMoment. The company recently conducted a survey of 11,000 North American customers of Internet, mobile and TV services and found that telecommunications companies' customers just plain hate them. Telcos should emphasize emotional IQ, or EQ, in hiring and training personnel, the study recommends.
0
shares
Share on
Facebook
Share on
Twitter
Post on 
Reddit
Share by
Email
 

You Might Like


Other recent news in Internet

GOOGLE’s about to brick a bunch of useful Android apps that rely on Accessibility ServicesUber board strikes agreement to pave way for SOFTBANK INVESTMENT
Gal Gadot reportedly won't play WONDER WOMAN again until Brett Ratner gets the bootChinese shoppers spent $25 *billion* on Alibaba's SINGLES DAY
GAL GADOT met Brooklynn Prince and we don't know which one we're more jealous ofRare FRILLED SHARK with unusual teeth and 'snake-like' head found off Portugal's coast
'Do I regret not being president? Yeah, I do': JOE BIDEN tells Oprah'THE WALKING DEAD' just gave us the most devastating battle yet
SEAN HANNITY's defense of Roy Moore is costing him advertisersJason Momoa's story about meeting his wife LISA BONET starts off creepy, then turns super sweet

Twitter

pic

BenchmarkPortal Excellent customer service requires excellent training - - and a culture that supports learning and doing.… https://t.co/sCBOzn0Nqa 3 days ago

Environmentally friendly: One News Page is hosted on servers powered solely by renewable energy
© 2017 One News Page Ltd. All Rights Reserved.  |  About us  |  Disclaimer  |  Press Room  |  Terms & Conditions  |  Privacy Policy  |  Content Accreditation
 RSS  |  News for my Website  |  Free news search widget  |  Help  |  Contact us  |  DMCA / Content Removal
How are we doing? Send us your feedback  |   LIKE us on Facebook   FOLLOW us on Twitter   FIND us on Google+