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Why Has Nokia's Health App Acquisition Left Users Feeling Out Of Breath?

One News Page Staff Tuesday, 18 July 2017 ()
Why Has Nokia's Health App Acquisition Left Users Feeling Out Of Breath?by

There are a wealth of different apps and gadgets that we use nowadays to track our fitness – from our dietary intake to the number of steps we take and the exercise we do, there’s never been more aids and assists available for those looking to make a healthy change or two. One of the most popular health app and tech providers, Withings, has undergone some changes – particularly as they were swallowed up by Scandinavian firm Nokia last year, resulting in a number of changes to their existing applications and gadgetry. Their popular health Mate app – which tracks calories, weight loss and can be connected to a number of devices (even those measuring air quality) – has been relaunched as a Nokia-branded program – and while Nokia may be a well-known and even well-trusted brand when it comes to some areas of tech, it seems that existing Withings users have something to say about the acquisition.

The Health Mate app is hugely popular, having been downloaded over a million times and regularly used by thousands worldwide – but changes made to the app’s frontend by the team at Nokia have been met with outcry from many of the program’s regular users. It’s not simply a case of the old departing for the new, either – as many long-standing Health Mate users have complained of app-crashing bugs and the removal of many of the features that made the Withings standard so easy to use. Problems including product syncing issues, interface complexity and the disappearance of several features and widgets have left more than a sour taste in the mouths of long-time users – meaning that Nokia will likely do well to remedy the situation. In fact, they’ve already started doing so.

At the time of writing, Nokia have already acknowledged problems with the relaunch of Health Mate and have released a patch to rectify many of the issues users are facing – and that a further release will ensure that features missing from the old Withings app will be re-introduced. Speaking to the media on such matters, it appears that Nokia is keen to listen to their customers – particularly as acquiring customers from an old brand can already be a fairly daunting hurdle to jump.

For now, at least, Withings Health Mate fans simply have to sit tight – though according to Nokia, all is in hand – and users will be back on their feet in no time at all.

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