Edition: Global  
One News Page
“Probably the fastest-access news portal in the world”
> >

Why Are Amazon Being So Kind To Complaining Customers?

One News Page Staff Thursday, 18 May 2017
Why Are Amazon Being So Kind To Complaining Customers?by

We all expect the things we buy to work out for us – after all, we’ve all been there – that pang of disappointment as a child when a toy we love unexpectedly breaks – an item of clothing emerges flimsier than we first assumed – or some items of technology simply don’t power up at all. In these circumstances, of course, we expect a refund – and Amazon, arguably as one of the web’s biggest online retailers (if not the biggest internationally) – have been very quick to honor refunds and replacements – however, it seems that they won’t necessarily expect you to return an item if it doesn’t work, or even if you simply don’t like it.

A non-returns policy has been in place for US customers for some time, but it has recently emerged in UK press this week that the firm is honoring refunds on faulty or unwanted items – all without the need for customers to send back the existing products. It’s thought that the policy appears to be emerging on smaller items, particularly those costing less than $15 – but some items reaching into the hundreds have reportedly been refunded without buyers needing to send them back. This move is quite baffling in a way – surely Amazon stands to lose out if they do not receive back, for example, an electrical item which functions well and could stand to be sold on elsewhere!

This is why some industry watchdogs have pointed out that Amazon wields an amazing amount of power – that such an uneconomical choice can be repeated many times over without there being a risk to the health of the retailer. Amazon continues to serve millions of customers all over the world and hosts both expedited delivery and video streaming services – as well as having brought a number of products to the household in the bargain. They are still very much a consumer powerhouse to behold – meaning it should come little to no surprise that they can continue to allow certain customers to hold off sending certain products back.

This being said – does this mean you should risk buying cheap products to chance the system? Definitely not – as there certainly doesn’t seem to be an official policy in place. However, it will come as solace to those people who feel they have been mis-sold on a product which they feel they have to return.

14
shares
Share on
Facebook
Share on
Twitter
Post on 
Reddit
Share by
Email
 
Source: CBS 5 SF KPIX - < > Embed

News video: Amazon Customers Report Bait-And-Switch Delivery Offers

Amazon Customers Report Bait-And-Switch Delivery Offers 01:38

Amazon customers are reporting bait-and-switch delivery offers and they're not happy. Julie Watts reports. (5/22/17)

You Might Like


Recent related news

Bango Extends Carrier Billing for Amazon Customers in Japan

Bango Extends Carrier Billing for Amazon Customers in Japan
CAMBRIDGE, England--(BUSINESS WIRE)--Bango (AIM: BGO), the mobile payments company, announces that following the successful launch of Direct Carrier Billing...
Business Wire - Press ReleasesAlso reported by •WorldNews

Amazon launches Alexa, Echo, and Prime Music in Canada

Amazon launches Alexa, Echo, and Prime Music in Canada
Amazon launched Prime Music and Alexa in Canada today, along with three devices that support the voice assistant: the Echo, Echo Plus, and Echo Dot. Amazon says...
The Verge - TechnologyAlso reported by •Business WireBGR IndiaThe Next Webbizjournals

Amazon Key service now available in St. Louis

Amazon Key, the new service from Amazon which uses technology to allow in-home delivery, is now available in St. Louis. Amazon launched the service Wednesday in...
bizjournals - BusinessAlso reported by •BGR India

Calvin Klein, Inc. Announces Holiday Retail Experience with Amazon Fashion

Calvin Klein, Inc. Announces Holiday Retail Experience with Amazon Fashion
NEW YORK--(BUSINESS WIRE)--$PVH #PVH--Calvin Klein, Inc., a wholly owned subsidiary of PVH Corp. [NYSE: PVH], and Amazon Fashion today announced the CALVIN KLEIN...
Business Wire - Press ReleasesAlso reported by •Proactive Investors

Whole Foods Market Helps Set a Place for Alexa at Your Holiday Table

Whole Foods Market Helps Set a Place for Alexa at Your Holiday Table
AUSTIN, Texas & SEATTLE--(BUSINESS WIRE)--As the gift-giving season approaches, Whole Foods Market and Amazon (NASDAQ: AMZN) today announced that customers can...
Business Wire - Press Releases

Amazon gives Prime members taste of discounts at Whole Foods

NEW YORK (AP) — Ahead of Thanksgiving, Amazon is giving Prime members their first taste of special discounts at its recently acquired Whole Foods stores....
Seattle Times - Front PageAlso reported by •The Next Web

Nokia 6, Nokia 8 available with cashback offers on Amazon India

HMD Global is celebrating ‘Nokia mobile week’ on Amazon India which started on November 13 and will continue till November 17. Under this, the Nokia 6 and...
BGR India - Technology

Amazon is not working on a free ad-supported Prime Video service: Report

Amazon‘s Prime Video service, which falls under its Prime membership benefits, currently costs Rs 999 per year. As part of the membership, not only you get...
BGR India - Technology


Other recent news in World

Senator Al FRANKEN accused of sexual harassment: Donald Trump attacks Democrat but stays silent on Republican Roy MooreSenior Democrat senator AL FRANKEN 'sorry' for groping radio host in 2006
NORTH KOREA petitions Russia to let workers stay despite sanctions: IfaxSenators: Kushner 'withheld WikiLeaks and RUSSIA emails'
Trump to announce terrorism list decision on North Korea next week - WHITE HOUSE | ReutersSAUDI ARABIA king set to hand over the crown to his son
Iran, Russia, TURKEY leaders to hold Syria summit next weekPictures of life in the UK for CHILDREN in Need project
White House: Trump believes voters of Alabama should decide ROY MOORE’s fate, finds allegations ‘very troubling’ALABAMA GOP says it stands by Senate nominee Judge Roy Moore, ‘trusts the voters’ to make decision in the race

Twitter

•More original news reports from One News Page
Environmentally friendly: One News Page is hosted on servers powered solely by renewable energy
© 2017 One News Page Ltd. All Rights Reserved.  |  About us  |  Disclaimer  |  Press Room  |  Terms & Conditions  |  Privacy Policy  |  Content Accreditation
 RSS  |  News for my Website  |  Free news search widget  |  Help  |  Contact us  |  DMCA / Content Removal
How are we doing? Send us your feedback  |   LIKE us on Facebook   FOLLOW us on Twitter   FIND us on Google+