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UK broadband customers hit with 'loyalty penalty' of up to £220, survey shows

Independent Friday, 7 December 2018 ()
Cheap introductory deals to entice new customers can rise substantially in price at contracts' end
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Ofcom to force broadband providers to tell customers their best deals

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The changes are aimed at tackling a 'loyalty penalty' that makes it difficult for long-standing customers to get the cheapest package.
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