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What happened to WhatsApp - and how did we all cope?

One News Page Staff Friday, 3 November 2017
What happened to WhatsApp - and how did we all cope?by 👨‍💻 Graham Pierrepoint

It goes without saying that WhatsApp has largely revolutionized the way that we communicate with one another. The application has not only largely overtaken SMS for quick communication between one another via our smartphones, but it has also caught the interest of big businesses and worldwide brands such as social network Facebook, who bought the service a couple of years ago in an effort to broaden its scope. It’s also emerged that there are plans for WhatsApp to be rolled out to business users, too.

However, it has also fallen victim to a number of technical issues recently that have left millions of users in the dark. An hour’s worth of global outage this week saw WhatsAppers going crazy online as the service kept connecting but failed to get anywhere – leaving much of us in the dark. For those of us who are more casual with the service, we may not even have noticed – but for those of us who are glued to our phones, it remains to be said that even a few minutes is too much to be without the beloved app.

Even though the service was down for just an hour, the full force of the event was felt by phone users all over the world – meaning that we are not only becoming more dependent upon our chat services, but that WhatsApp is perhaps more popular than we may ever have expected – and this is in the face of several different instant messengers such as Facebook Messenger and KiK – as well as good old SMS. It’s thought that the WhatsApp outage has now been remedied – and that the problems were largely occurring on the WhatsApp side of things as opposed to user devices and other networks. It’s also been reported that while the issues took place worldwide, it was mainly Europe and Asia, including India , that were affected.

WhatsApp has fallen prey to technical problems before in recent times – meaning that it may be time for frequent users to consider having a backup option for their messages should an outage like this occur again. However, while an hour may not seem like much, in a day and age where we all need to share information between each other at a faster and faster rate, services such as this really do feel the pinch every second they spend offline.


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