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Navy Federal Credit Union Earns “CX Elite” Status and is Top Multi-Channel Bank/Credit Union for Customer Experience

Business Wire Tuesday, 11 June 2019 ()
Navy Federal Credit Union Earns “CX Elite” Status and is Top Multi-Channel Bank/Credit Union for Customer ExperienceVIENNA, Va.--(BUSINESS WIRE)--Navy Federal Credit Union remains the industry leader for a fourth consecutive year, ranking No. 1 among multi-channel banks/credit unions for customer experience in Forrester’s 2019 U.S. CX Index™ survey. Additionally, the credit union achieved CX Elite status, ranking as a top 5% brand, among 260 brands in 16 industries. The survey also found that customers are more likely to recommend Navy Federal Credit Union among multi-channel banks/credit unions. “We zero in
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