2020 State of Texting Report Finds That Consumers Are Pulling Businesses Toward Texting

SEATTLE--(BUSINESS WIRE)--Zipwhip, the first company to enable texting on existing business phone numbers, today launched the 2020 State of Texting report, the industry’s most comprehensive analysis of the way businesses and consumers use texting and other tools to communicate. The report finds that for the first time, the vast majority of consumers and businesses are using texting as a main form of communication. Of those surveyed, 91% of consumers reported receiving texts from businesses (a 2