UPDATE -- GovExec and Carahsoft Host 13th Annual Government Customer Experience & Engagement Summit on June 1, 2023
RESTON, Va., May 24, 2023 (GLOBE NEWSWIRE) --
*WHAT:*
GovExec and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider^®, will be hosting the annual Government Customer Experience & Engagement Summit on Thursday, June 1 in Washington D.C. This in-person and virtual summit focuses on how Federal, State and Local Government agencies can build public trust by delivering excellent services and leveraging technology to optimize processes and offer new innovations.
The educational sessions include:
· Key lessons from rapidly evolving hybrid work environments
· New approaches to ensure an inclusive, resilient Government
· Federal guidance on the 21st Century Integrated Digital Experience Act (IDEA)
· Tactics on meeting evolving priorities and improving digital services
· Stewarding taxpayer dollars to navigate around bureaucratic boundariesBreakout sessions will cover:
· Technology: artificial intelligence (AI), automation, digitization of services and aligning goals with existing IT modernization efforts
· Culture: leadership strategies, the importance of diversity, equity and inclusion, data-driven decision making and the benefits of treating employees as customers
*WHO:*
The event includes presentations by Government leaders, including:
· Amira Boland, Federal Customer Experience Leader, Office of Management and Budget [Pending Agency Approval]
· Simchah Suveyke-Bogin, Chief Experience Officer, U.S. Department of Agriculture
· Dr. Charles "Chuck" Barber, Chief Diversity and Inclusion Officer, National Science Foundation
· Nicole "Niki" French, Customer Service Branch Manager, Transportation Security Administration, Department of Homeland Security
· Matt Garber, Chief Customer Officer, Fiscal Service, Department of Treasury
· Sonny Hashmi, Commissioner, Federal Acquisition Service, General Services Administration
· Abraham Marinez, Director of Product Design, Office of Federal Student Aid, Department of Education
· Michael Rupert, Chief Technology Officer, Office of the Chief Technology Officer, DC
· Lloyd (Colt) Whittall, Chief Experience Officer and HQE, Department of the Air Force
As well as presentations by industry experts, including:
· Evan Anderson, Regional Vice President, Public Sector, OwnBackUp
· Mike Barretta, Senior Manager of Solutions Architecture, Elastic
· Steven Boberski, Public Sector Chief Technology Officer, Genesys
· Ben Cathers, Global Principal Solutions Consultant, Hootsuite
· Adam Clater, Chief Architect, North America Public Sector, Red Hat
· Eddie Doyle, Cyber Strategist, Check Point
· Rob Ellis, Principal Presales Solutions Engineer, Acquia
· Phil Jackson, General Manager, Adobe
· Frederico Lara, Chief Innovation Architect, New Relic
· Charlotte Lee, Strategic Lead for CX and Innovation, Granicus
· Jill Leyden, Vice President of Public Sector Strategy and Solutions, Qualtrics
· Phoebe Nerdahl, Sr. Director, U.S. Public Sector, LaunchDarkly
· Pam Van Meter, Principal CIAM Specialist, Okta
· Ron Vickery, Area VP, Customer & Industry Workflows, Government, Healthcare & Higher Education, ServiceNow
This year’s summit is sponsored by the following industry partners. Attendees are encouraged to learn more about each of these solution providers by visiting their booths at the onsite event to access relevant resources, chat with company representatives, or learn about procurement of solutions through Carahsoft’s vendors and reseller partners.
· Acquia
· Adobe
· Atlassian
· Commvault
· FormAssembly
· Genesys
· Granicus
· Launch Darkly
· Okta
· OwnBackup
· Qualtrics
· Queue-it
· Red Hat
*WHEN:*
Thursday, June 1, 2023
8 a.m. - 1:45 p.m. ET
The virtual program will begin at 9 a.m. ET
*WHERE:*
Grand Hyatt
1000 H St NW,
Washington, DC 20001
Directions
There will also be an online viewing option – sign up here.
*REGISTER:*
The event agenda and registration are available on the Government Customer Experience & Engagement Summit website. Attendees are eligible to receive up to four *continuing professional education (CPE) credits*. This event is complimentary for all Government attendees. For more information, contact the Carahsoft Customer Experience Team at (703) 673-3570 or CXmarketing@carahsoft.com.
*About Carahsoft*
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider^®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator^® for our vendor partners, we deliver solutions for Customer Experience, Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles. Visit us at www.carahsoft.com.
*Contact*
Mary Lange
(703) 230-7434
PR@carahsoft.com