Advertisement
Global  

“News neutrality by unbiased coverage”
One News Page
> >

Why Are Amazon Being So Kind To Complaining Customers?

One News Page Staff Thursday, 18 May 2017
Why Are Amazon Being So Kind To Complaining Customers?by 👨‍💻 Graham Pierrepoint

We all expect the things we buy to work out for us – after all, we’ve all been there – that pang of disappointment as a child when a toy we love unexpectedly breaks – an item of clothing emerges flimsier than we first assumed – or some items of technology simply don’t power up at all. In these circumstances, of course, we expect a refund – and Amazon, arguably as one of the web’s biggest online retailers (if not the biggest internationally) – have been very quick to honor refunds and replacements – however, it seems that they won’t necessarily expect you to return an item if it doesn’t work, or even if you simply don’t like it.

A non-returns policy has been in place for US customers for some time, but it has recently emerged in UK press this week that the firm is honoring refunds on faulty or unwanted items – all without the need for customers to send back the existing products. It’s thought that the policy appears to be emerging on smaller items, particularly those costing less than $15 – but some items reaching into the hundreds have reportedly been refunded without buyers needing to send them back. This move is quite baffling in a way – surely Amazon stands to lose out if they do not receive back, for example, an electrical item which functions well and could stand to be sold on elsewhere!

This is why some industry watchdogs have pointed out that Amazon wields an amazing amount of power – that such an uneconomical choice can be repeated many times over without there being a risk to the health of the retailer. Amazon continues to serve millions of customers all over the world and hosts both expedited delivery and video streaming services – as well as having brought a number of products to the household in the bargain. They are still very much a consumer powerhouse to behold – meaning it should come little to no surprise that they can continue to allow certain customers to hold off sending certain products back.

This being said – does this mean you should risk buying cheap products to chance the system? Definitely not – as there certainly doesn’t seem to be an official policy in place. However, it will come as solace to those people who feel they have been mis-sold on a product which they feel they have to return.

0
shares
ShareTweetSavePostSend
 
Credit: KFSM - Published < > Embed
News video: Amazon to Share Data from Echo Device in Arkansas Homicide Investigation

▶ Amazon to Share Data from Echo Device in Arkansas Homicide Investigation 00:45

Amazon has agreed to release audio recordings from an Amazon Echo device that could be used as evidence in an Arkansas homicide investigation.

You Might Like


Recent related news from verified sources

Noz2Noz’s Foldable Soft-Krater carries your furry friend in style: $42 (Amazon low)

Amazon is now offering the 26-inch Noz2Noz Soft-Krater Indoor and Outdoor Crate for Pets for *$42.22 shipped*. Regularly between $56 and $78 throughout 2018,...
9to5Toys - Technology

Gerber’s Gator Folding Knife hits its Amazon all-time low at $27 (Reg. $40+)

Amazon is offering the Gerber Gator 154CM Fine Edge Folding Knife (06064) for *$27 shipped*. Matched at Home Depot. That’s $29 under the going rate direct from...
9to5Toys - Technology

Go cast iron for just $13.50 w/ this T-fal Pre-Seasoned Skillet (Reg. $25+)

Amazon is offering the 12-inch T-fal Pre-Seasoned Nonstick Durable Cast Iron Skillet/Fry Pan (E83407) for *$13.59*. Shipping is free for Prime members or in...
9to5Toys - Technology

Amazon Product Photography

Amazon is one of the top platforms to promote businesses in the market. Are you an aspiring online seller who wants to make more profits with your business?...
WorldNews - Front Page


Tweets about this


Other recent news in World

CANADA becomes second country to legalise recreational marijuanaHow Congress could force Donald Trump’s hand on Saudi Arabia and JAMAL KHASHOGGI
'Do this outside': New allegations over how SAUDI ARABIA's Jamal Khashoggi was killedSaudi Arabian king, CROWN PRINCE don't know whether Jamal Khashoggi was killed in Turkey consulate, Donald Trump tells AP

Recent related videos from verified sources

Amazon Announces 12 New Smart Devices [Video]Amazon Announces 12 New Smart Devices 00:34

Amazon just announced a bunch of new Amazon Alexa gadgets, says Digital Trends. Amazon kicked off its announcements with the new Echo Plus and Echo Dot. The Dot is Amazon's most popular Alexa device..

Credit: Wochit - Published

Medical Advice From Amazon Echo? [Video]Medical Advice From Amazon Echo? 00:25

Amazon's virtual assistant, Echo, could begin offering health advice if it detects a user is sick.

Credit: CBS 2 New York - Published

Shark Tank Winners Will Now Get Huge Boost From Amazon [Video]Shark Tank Winners Will Now Get Huge Boost From Amazon 00:35

According to Business Insider, Amazon has announced that it has launched a new partnership with the hit ABC show "Shark Tank." Through a special page on Amazon.com, Amazon is going to sell items from..

Credit: Wochit - Published

Adidas CEO Talks Company's Partnership With Amazon [Video]Adidas CEO Talks Company's Partnership With Amazon 00:43

According to Adidas CEO Kasper Rorsted, the brand is looking at possibly expanding the relationship it has with Amazon. In an interview with Business Insider, Rorsted says, "Our e-commerce strategy is..

Credit: Wochit Business - Published

•More original news reports from One News Page
Environmentally friendly: One News Page is hosted on servers powered solely by renewable energy
© 2018 One News Page Ltd. All Rights Reserved.
About us  |  Contact us  |  Disclaimer  |  Press Room  |  Terms & Conditions  |  Content Accreditation
 RSS  |  News for my Website  |  Free news search widget  |  Contact us  |  DMCA / Content Removal  |  Privacy & Data Protection Policy
How are we doing? Send us your feedback  |   LIKE us on Facebook   FOLLOW us on Twitter  •  FOLLOW us on Pinterest