Global  Video

“The world's speediest news portal”
One News Page
> >

Why Are Amazon Being So Kind To Complaining Customers?

One News Page Staff Thursday, 18 May 2017
Why Are Amazon Being So Kind To Complaining Customers?by

We all expect the things we buy to work out for us – after all, we’ve all been there – that pang of disappointment as a child when a toy we love unexpectedly breaks – an item of clothing emerges flimsier than we first assumed – or some items of technology simply don’t power up at all. In these circumstances, of course, we expect a refund – and Amazon, arguably as one of the web’s biggest online retailers (if not the biggest internationally) – have been very quick to honor refunds and replacements – however, it seems that they won’t necessarily expect you to return an item if it doesn’t work, or even if you simply don’t like it.

A non-returns policy has been in place for US customers for some time, but it has recently emerged in UK press this week that the firm is honoring refunds on faulty or unwanted items – all without the need for customers to send back the existing products. It’s thought that the policy appears to be emerging on smaller items, particularly those costing less than $15 – but some items reaching into the hundreds have reportedly been refunded without buyers needing to send them back. This move is quite baffling in a way – surely Amazon stands to lose out if they do not receive back, for example, an electrical item which functions well and could stand to be sold on elsewhere!

This is why some industry watchdogs have pointed out that Amazon wields an amazing amount of power – that such an uneconomical choice can be repeated many times over without there being a risk to the health of the retailer. Amazon continues to serve millions of customers all over the world and hosts both expedited delivery and video streaming services – as well as having brought a number of products to the household in the bargain. They are still very much a consumer powerhouse to behold – meaning it should come little to no surprise that they can continue to allow certain customers to hold off sending certain products back.

This being said – does this mean you should risk buying cheap products to chance the system? Definitely not – as there certainly doesn’t seem to be an official policy in place. However, it will come as solace to those people who feel they have been mis-sold on a product which they feel they have to return.

14
shares
Share on
Facebook
Share on
Twitter
Post on 
Reddit
Share by
Email
 
Source: CBS 5 SF KPIX - < > Embed
News video: Amazon Customers Report Bait-And-Switch Delivery Offers

▶ Amazon Customers Report Bait-And-Switch Delivery Offers 01:38

Amazon customers are reporting bait-and-switch delivery offers and they're not happy. Julie Watts reports. (5/22/17)

You Might Like


Recent related news

Amazon.com's price target is raised to US$1,800 by Credit Suisse analyst

The price target for Amazon.com’s (NASDAQ:AMZN) stock has been jacked up to US$1,800 from US$1,750 by Stephen Ju, a widely-followed Credit Suisse analyst,...
Proactive Investors - Business

Amazon looks over the horizon, cuts a deal with Best Buy

SEATTLE (AP) — Amazon is expanding its dominance globally by giving overseas customers access to more than 45 million items via its app. The online powerhouse...
SeattlePI.com - BusinessAlso reported by •Business Wire

Whole Foods will end its rewards program and fold it into Amazon Prime

Whole Foods will end its rewards program and fold it into Amazon Prime
Whole Foods will shut down its rewards program, digital coupons, and customers’ online accounts on May 2nd and fold everything into Amazon Prime, according to...
The Verge - Technology

Business News Roundup, April 19

Retail Amazon Prime hits milestone Amazon has exceeded 100 million paid Prime subscribers and will continue to invest to meet rising customer expectations, CEO...
SFGate - BusinessAlso reported by •Proactive Investors

Amazon, Best Buy team up to sell smart TVs

Amazon.com Inc. (NASDAQ:AMZN) and Best Buy Inc. (NYSE:BBY) are making a “smart” bet you’ll want to buy your next TV from them. The two retail giants are...
Proactive Investors - Business

CVS stock spikes with news that Amazon will stay away from shipping drugs

CVS Health stock spiked on Monday, with news that Amazon wouldn’t be shipping drugs. The company's stock price (NYSE: CVS) was up over 6 percent Monday...
bizjournals - Business

Amazon Launches the International Shopping Experience in the Amazon Shopping App

Amazon Launches the International Shopping Experience in the Amazon Shopping App
SEATTLE--(BUSINESS WIRE)--(NASDAQ:AMZN) – Amazon launched the ‘International Shopping’ experience within the Amazon Shopping App, making it possible for...
Business Wire - Press Releases


Tweets about this


Other recent news in World

4 dead in Nashville WAFFLE HOUSE shooting; suspect soughtNORTH KOREA bus crash kills 32 Chinese tourists
SOUTH KOREA switches off propaganda broadcasts, Moon upbeat on North Korea nuclear haltKate Middleton in labour LIVE: DUCHESS OF CAMBRIDGE in early stages
Belgian court convicts Paris attacks suspect Salah Abdeslam, accomplice of ATTEMPTED MURDER; hands down 20-year sentenceNews Brief: Senate Panel To Vote On Pompeo Nomination, Nicaragua PROTESTS

Recent related videos

News video: Jeff Bezos Admits Amazon Has 'Weirdest Meeting Culture'

▶ Jeff Bezos Admits Amazon Has 'Weirdest Meeting Culture' 00:37

Amazon CEO Jeff Bezos explained during an on-stage interview on Friday the strange meetings Amazon holds. Every meeting requires a well-crafted six-page memo which the whole room sits and reads at the..
Source: Wochit Business -

News video: Amazon Limits Reviews On James Comey's New Book

▶ Amazon Limits Reviews On James Comey's New Book 00:50

Amazon is limiting the reviews for former FBI director James Comey's new book "A Higher Loyalty." Reviews are only available for customers who purchased the book directly from Amazon. If someone tries..
Source: Wochit News -

News video: Comey Scheduled To Speak At Amazon

▶ Comey Scheduled To Speak At Amazon 00:33

Former FBI director James Comey is scheduled to speak at Amazon headquarters in Seattle on Monday. Comey is scheduled to speak at 10am PT as part of a “fish bowl” event for employees. Now the..
Source: Wochit Entertainment -

News video: Amazon stock up as the company reaches 100 mln Prime subscribers

▶ Amazon stock up as the company reaches 100 mln Prime subscribers 01:43

Amazon's Chief Executive officer Jeff Bezos told shareholders the internet giant now has more than 100 million Amazon Prime members globally. Aleksandra Michalska reports.
Source: Reuters Studio -

News video: Jeff Bezos Wants To Always Push For More Innovation With Amazon

▶ Jeff Bezos Wants To Always Push For More Innovation With Amazon 00:35

Despite Amazon's immense success, Amazon CEO Jeff Bezos isn't about to get complacent. And there's a good reason for that. Although Amazon has scored highly in recent studies of customer feedback, he..
Source: Wochit Business -

News video: Many Amazon Warehouse Workers Are Living Off Food Stamps

▶ Many Amazon Warehouse Workers Are Living Off Food Stamps 00:32

Amazon says it's a creator of jobs, but according to public records requests obtained by the Intercept, Amazon can drain public coffers. Five states have listed Jeff Bezos’s empire as a top..
Source: Wochit Business -

News video: Amazon Prime 100 Million Subscriptions Cozies Up To Netflix

▶ Amazon Prime 100 Million Subscriptions Cozies Up To Netflix 00:51

Amazon revealed for the first time that the company has more than 100 million Prime members. the revelation came in a letter to shareholders from founder CEO Jeff Bezos that was released Wednesday. The..
Source: Wochit Business -

News video: Amazon Has Over 100 Million Prime Subscribers

▶ Amazon Has Over 100 Million Prime Subscribers 00:46

Amazon Has Over 100 Million Prime Subscribers CEO Jeff Bezos made the announcement Wednesday in a letter to shareholders. Prime added more members in 2017 than any other year, One of the key drivers..
Source: Wibbitz Top Stories -

•More original news reports from One News Page
Environmentally friendly: One News Page is hosted on servers powered solely by renewable energy
© 2018 One News Page Ltd. All Rights Reserved.  |  About us  |  Disclaimer  |  Press Room  |  Terms & Conditions  |  Privacy Policy  |  Content Accreditation
 RSS  |  News for my Website  |  Free news search widget  |  Help  |  Contact us  |  DMCA / Content Removal
How are we doing? Send us your feedback  |   LIKE us on Facebook   FOLLOW us on Twitter   FIND us on Google+