Qantas, Virgin backflip on support for airline customer ombudsman
Australia’s biggest airlines are inching towards support for a customer ombudsman that would deal with passenger complaints and..
Sydney Morning Herald
Virgin Australia, the trading name of Virgin Australia Airlines Pty Ltd, is an airline based in Brisbane, Australia. It is one of two active airlines to use the Virgin brand, as well as the larger by fleet size. It commenced services on 31 August 2000 as Virgin Blue, with two aircraft on a single route. It suddenly found itself as a major airline in Australia's domestic market after the collapse of Ansett Australia in September 2001. The airline has since grown to directly serve 32 cities in Australia, from hubs in Brisbane, Melbourne and Sydney.
Australia’s biggest airlines are inching towards support for a customer ombudsman that would deal with passenger complaints and..