AfterShip Study Shows eCommerce Returns Outpaced Sales in 2023, Driven by Record Spending

AUSTIN, Texas--(BUSINESS WIRE)--As the dust finally settles on the last holiday returns, insights from AfterShip’s recent eCommerce Returns Report reveal that preparations for Black Friday and Cyber Monday may need to begin sooner than retailers think. AfterShip’s eCommerce Returns Report reveals that sales reached USD$38 billion over Cyber Week 2023—up 7.8% from 2022. This was driven primarily by record spending on Thanksgiving and Black Friday. But as sales increase, so do returns. Compared t