A ‘new normal’ approach to customer and employee experience

The history books will have a lot to say about the year 2020. Amidst unprecedented changes in labor and consumer habits, workers and customers have adapted to entirely new ways of life. Whether it’s taking jobs remote or moving buying habits online, the implications of these abrupt and sweeping changes will affect the way we live, work, and play for decades to come. Businesses everywhere have a new challenge: To adapt to a changing workforce while providing a more modern customer experience. 3…