We asked the Illinois Department of Employment Security and the Governor's office how many people are staffing phone lines, how that staffing breaks down, and where those people are.
CBS 2's Tara Molina finally got some answers Thursday night.
With Unemployed Illinoisans Not Getting Calls Back, What's Going On At IDES?
Last Thursday marked two weeks since the Illinois Department of Employment Security debuted a callback feature, but we've learned..
CBS 2 Chicago