From marketing to design, brands adopt AI tools despite risk

Even if you haven’t tried artificial intelligence tools that can write essays and poems or conjure new images on command, chances are the companies that make your household products are already starting to do so. Mattel has put the AI image generator DALL-E to work by having it come up with ideas for new Hot Wheels toy cars. Used vehicle seller CarMax is summarizing thousands of customer reviews with the same “generative” AI technology that powers the popular chatbot ChatGPT. But AI experts warn that businesses should carefully consider potential harms to customers, society and their own reputations before rushing to embrace these products.