Call Center AI Industry Report 2018-2023 and 2024-2030: Predictive Call Routing, BFSI, and North America are the Lucrative Markets

Dublin, April 25, 2024 (GLOBE NEWSWIRE) -- The "Call Center Artificial Intelligence Market Report: Trends, Forecast and Competitive Analysis to 2030" report has been added to * ResearchAndMarkets.com's* offering.

The global call center artificial intelligence market is expected to reach an estimated $5.9 billion by 2030 with a CAGR of 18.7% from 2024 to 2030.

The future of the market looks promising with opportunities in the BFSI, IT & telecommunication, healthcare, retail & e-commerce, energy & utility, and travels & hospitality markets. The major drivers for this market are growing trend in enhancing customer engagement through various social media platforms and significant demand for quality customer services.

The study includes a forecast for the global call center artificial intelligence by channel type, deployment, application, end use industry, and region.

*Call Center Artificial Intelligence Market by Channel Type [Shipment Analysis by Value from 2018 to 2030]:*

· Phone
· Social Media
· Chat
· Email or Text
· Website

*Call Center Artificial Intelligence Market by Deployment [Shipment Analysis by Value from 2018 to 2030]:*

· Cloud
· On-Premises

*Call Center Artificial Intelligence Market by Application [Shipment Analysis by Value from 2018 to 2030]:*

· Predictive Call Routing
· Journey Orchestration
· Quality Management
· Sentiment Analysis
· Workforce Management & Advanced Scheduling
· Others

Predictive call routing will remain the largest segment over the forecast period due to its growing need for speech-based emotion detection to assess callers emotional states.

*Call Center Artificial Intelligence Market by End Use Industry [Shipment Analysis by Value from 2018 to 2030]:*

· BFSI
· IT & Telecommunication
· Healthcare
· Retail & E-commerce
· Energy & Utilities
· Travels & Hospitality
· Others

Within this market, BFSI will remain the largest segment due to rising use of AI based call center in banks to provide superior customer service.

*Call Center Artificial Intelligence Market by Region [Shipment Analysis by Value from 2018 to 2030]:*

· North America
· Europe
· Asia Pacific
· The Rest of the World

North America will remain the largest region over the forecast period due to rapid expansion of e-commerce sector and presence of key players in the region.

*List of Call Center Artificial Intelligence Companies*

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies call center artificial intelligence companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the call center artificial intelligence companies profiled in this report include:

· IBM
· NICE
· Zendesk
· Bright Pattern
· SmartAction
· Artificial Solutions
· SAP
· Oracle
· Avaya
· Jio Haptik Technologies

For more information about this report visit https://www.researchandmarkets.com/r/cvmusf

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