Upgrading to iPhone 12 causes issues for UK NHS COVID-19 app users

Users of the UK's NHS COVID-19 contact tracing app have run into problems when trying to upgrade to the iPhone 12 or iPhone 12 Pro, with the app not prompting users to turn on Exposure Notifications after transferring it from the old device.

A number of iPhone 12 users in England and Wales who upgraded to the just-released models from an older iPhone have encountered error messages when they try to open the official NHS COVID-19 app. Users who perform an automated installation of in-use apps from their old iPhone to the new unit, such as via an iCloud Backup, may encounter errors when trying to run the app after the transfer takes place.An error is displayed advising to users the app couldn't be run due to a "restriction in your settings" or that another app is using the same technology and is stopping it from working, the BBC reports. The NHS app's Twitter account further confused matters by pointing some users to its support pages containing a list of compatible devices, one that doesn't list the iPhone 12.

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