Thousands of flights canceled, delayed at start of workweek

A winter storm that hit the mid-Atlantic on Monday combined with pandemic-caused shortages of airline workers to push flight cancellations to a holiday-season high, creating more frustration for travelers just trying to get home.

More than 3,000 U.S. flights and about 4,800 worldwide were canceled by late afternoon Monday on the East Coast, according to tracking service FlightAware. Another 13,000 flights were delayed, including more than 6,000 in the U.S.

Travelers could take hope from an improving weather forecast: Airlines had canceled fewer than 400 U.S. flights scheduled for Tuesday.

First, however, they had to contend with a winter storm that dumped several inches of snow on the District of Columbia, northern Virginia and central Maryland before quitting Monday afternoon.

The cancellations and delays added to the despair felt over the weekend by holidays travelers trying to get home.

Jason Pevitt was stuck at the Atlanta airport for eight hours — and counting — by Monday evening, trying to get home to Virginia after spending the holidays with his family in Tampa, Florida. He was growing increasingly anxious about the risk of COVID-19 transmission in the terminal.

American Airlines canceled Pevitt's original flight to Washington’s Reagan National Airport long before a winter storm system hit the Washington area Monday. He rebooked on Delta Air Lines but got hit with more cancellations after a stopover in Atlanta — this time clearly due to the storm.

“There is just never a reason given for anything. That’s my biggest issue," said the 28-year-old, who works for an accounting company.

Many other travelers tweeted at the airlines to complain about last-minute cancellations and long delays, lost bags and hourslong hold times to reach anybody in customer service. Some...