Citigroup discriminated against Armenian-Americans, federal regulator says; bank fined $25.9 million

Citigroup intentionally discriminated against Armenian Americans when they applied for credit cards, the Consumer Financial Protection Bureau said Wednesday. According to the agency, Citibank argued internally that Armenians were more likely to commit fraud and referred to applicants as “bad guys” or affiliated with organized crime. The CFPB found that Citi employees were trained to avoid approving applications with common suffixes to Armenian last names or applications that originated in Glendale, California, where a large Armenian American population lives. The bank was fined $24.5 million and will pay $1.4 million to impacted consumers. Citibank apologized for what it called fraud detection protocols.