Retailers saw $743 billion in returns in 2023
ViewThe retail industry is booming. However, consumers may also be taking advantage of it.
According to a report by the National Retail Federation and Appriss Retail, the total return rate for 2023 was 14.5% and amounted to $743 billion in merchandise.
For online returns, it was even higher—17.6% compared to 10% for...