Zurich Switzerland Named CX Achiever Winner at 2024 Genesys Customer Innovation Awards

DENVER--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, today announced Zurich Switzerland was named the Customer Experience (CX) Achiever winner in the Enterprise category during its 19th annual Customer Innovation Awards. Zurich Switzerland received the award for transforming customer engagement and empowering its employees to deliver exceptional experiences with the Genesys Cloud™ platform. Zurich Insurance Group (Zurich) is a leading multiline insure