Is this 911 call truly an emergency? ESO Research looks at dispatch protocols and patient outcomes to understand 911 prioritization measures

AUSTIN, Texas--(BUSINESS WIRE)--ESO, a leading data and software company serving emergency medical services (EMS), fire departments, hospitals, state and federal agencies, recently collaborated with eight EMS Systems and their dispatch centers to examine 911 prioritization systems. With increasing call volumes and limited resources, it is critical for EMS agencies to understand when a call can be safely held in a queue for response versus when a call requires immediate dispatch of an ambulance.