Deepfakes pose growing fraud risk to contact centers

Deepfake attacks, including sophisticated synthetic voice clones, are rising, posing an estimated $5 billion fraud risk to US contact centers, according to the latest Pindrop Voice Intelligence and Security Report. Contact center fraud has surged by 60 percent in the last two years, reaching the highest levels since 2019. By the end of this year, one in every 730 calls to a contact center is expected to be fraudulent. US consumers are particularly concerned about the risk of deepfakes and voice clones, with 67.5 percent of those polled expressing anxiety about these threats in banking and the financial sector. Banks,… [Continue Reading]