Help desk unveiled to assist Lafayette Parish students with tech issues

Help desk unveiled to assist Lafayette Parish students with tech issues

As lafayette parish families send their children back to school, many are in hybrid learning or strictly online for the first time.to help with the tech problems lafayette parish school system and community organization love our schools have come together to create a help line.

News 1's cassie schirm has more on the struggles parents are dealing with when it comes to technology we all know it can fail us some times can you hear me can you hear me now lost connection or not even being able to log into a classroom can be frustrating tha's why organizers have worked all summer to find a solution only a click or call away.

Nat bellwith school back in session in lafayette in person or online school leaders say it was important to find a way for kids to start learning again.

Jennifer gardener lpss cao"on september 8 it has been 179 days since they stepped foot on campus that is an entire school year of days that the've missed."this time with more than 8,000 students in virtual learning they knew they would have problems that needed solutions.ryan domengeaux, schumacher family foundation "how can we help the school system stay on their feet through this pandemic and even prosper"tha's why lpss and love our schools link and learn created a 24 hour help desk to help kids and parents keep connected and i's been busy.

"in the four days since w've been live with the helpdesk we have fielded 800 tickets 142 online and phone was 802 tickets 95% of those tickets have been closed that means people came to us with a problem and we gave them a solution."for those answering the call say parents are grateful "i's just an overwhelming relief that there is somebody that there are somebody somebody a human person and they can talk to you and get advice from and get advice from"but you do't have to call someone for answers it can all be online as well.

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"nat explaining the website you can find that help at helpdesk.lpssonline.com in lafayette im cassie schirm 3 news 15.

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