Family without hot water for three weeks after home warranty struggles

Family without hot water for three weeks after home warranty struggles

NOW... A COLLINSVILLE FAMILYIS QUESTIONING WHETHERPURCHASING A HOME WARRANTYWAS ACTUALLY WORTH IT IN THELONG RUN.

TWO WORKS FOR YOUPROBLEM SOLVER CORI DUKEWENT TO WORK FOR THE FAMILYTO SEE WHAT COULD BE DONE...AND WHAT TO LOOK OUT FORWHEN PURCHASING A HOMEWARRANTY.DANI ROSS..

IS ON THAT DAILYGRIND.

WHETHER IT'SWASHING THE DISHES... ORMAKING SURE THE KIDS AREBATHED...... ITS A ROUTINE... THATWORKS.... UNTIL... ITDOESN'T."It takes a good 20 minutesto actually get warmwater... if it will work onany given time".

ITS ANISSUE SPANNING OVER THREEWEEKS IN THE ROSS HOUSEHOLD.TWO WATER HEATERS..."One of them said there is amother board failing, andthe other just said it'sdying" NOT THE BEST NEWS FORTHIS FAMILY... WHO SAYS THEYJUMPED THROUGH HOOPS TO FINDOUT WHAT WAS WRONG.... ONLYTO BE DENIED REPAIRS BYTHEIR HOME WARRANTY COMPANY."I did my first service callon August 18 and it is nowsept 10, so I'm well overthree weeks in." DANI SAYSSHE'S HAD A CONTRACT WITHAMERICAN HOME SHIELD FOR THELAST THREE YEARS... PAYING850 ANNUALLY."This is the first time I'vehad anything major go wrongand I'm getting a lot ofpushback" DANI SAYS WHEN HERHOT WATER TANKS BEGAN HAVINGISSUES...... SHE CALLED HER HOMEWARRANTY COMPANY... WHICHTOOK OVER TWO WEEKS TOPERFORM A SERVICE CALL TODIAGNOSIS THE PROBLEM.

SHESAYS NOTHING WAS FIXED....SO A SECOND CONTRACTOR WASCALLED IN.

A WEEK LATER..."It was three weeks and Iofficially got declined onWednesday for repairing thefailing water heaters" DANISAYS SHE WAS TOLD IT WASDENIED BECAUSE OF MISSINGPARTS TO HER FIRSTGENERATION WATER HEATERS...INSTALLED NEARLY 20 YEARSAGO."I don't understand how I'mbeing penalized on an itemthat didn't exist when theywere installed in thehouse." SHE SAYS HERCONTRACT STATES HOT WATERTANKS ARE INCLUDED IN HERCOVERAGE.WE SAT DOWN WITH MIKE RHOADSWITH THE OKLAHOMA INSURANCEDEPARTMENT... WHO SAYS IFYOU FEEL YOU'VE WRONGFULLYBEEN DENIED A CLAIM... TOREACH OUT.

HOWEVER..."There could be a number orexclusions but one of thosecould be, and you'd have tocheck your contract, nocoverage based on the age ofan appliance or an HVACsystem or hot water heateror things of that nature."IN 2020... TWO WORKS FOR YOUUNCOVERED 13 COMPLAINTSSUBMITTED TO THE O-I-DAGAINST AMERICAN HOMESHIELD... 4 OF THOSE FILEDIN AUGUST ALONE.

IN2019... 17 COMPLAINTS..

THEBETTER BUSINESS BUREAUREPORTING OVER 12-THOUSANDCOMPLAINTS NATIONWIDEhttps://www.bbb.org/us/tn/memphis/profile/home-warranty-plans/american-home- shield-0543-22001027 SOWHAT CAN YOU DO TO MAKE SUREYOU'RE NOT DISHING OUT YOURMONEY... FOR COVERAGE THATMIGHT NOT PAY OFF WHEN YOUNEED A REPAIR?

FIRST...LOOK INTO THE AGE OF YOURHOME AND APPLIANCES... ANDBE AWARE OF THE DETAILEDCONTRACT.

IF YOUR OLDERAPPLIANCES MIGHT NOT BECOVERED BY A HOME HOMEWARRANTY..."It May be in the consumersbest interest to self insureor build that dedicatedproduct repair andreplacement fund."WE DID REACH OUT TO AMERICANHOME SHIELD TO SEE WHYDANI'S HOT WATER TANK REPAIRWAS DENIED EVEN THOUGH ITAPPEARED TO BE COVERED...WE HAVE YET TO HEAR BACK.FOR MORE INFORMATION ON HOWTO DETERMINE IF A HOMEWARRANTY IS RIGHT FOR YOU...VISIT OUR WEBSITE ATKJRH.DOT.COM CD2WY."NOW YOUR 2 WORKS FOR YOUFIRST FORECAST"FORT HOOD, TEXAS... MAKINGNATIONAL HEADLINES AGAIN